Refund and Returns Policy

REFUND & RETURN POLICY

BlackCoat is an online platform providing legal, tax, VAT consultation, and specialized training services. As our services are primarily digital and consultation-based, our refund and return policy is as follows:

1. General Policy:

• Due to the intangible nature of our services, returns are not applicable.
• Once a service has been initiated or a consultation has been completed, refunds will not be provided.

2. Eligibility for Refund:

Refunds may be considered under the following conditions:

• Failure to deliver the agreed service within the committed timeline (provided the client has submitted all required information on time)
• Inability to provide the service as agreed
• Duplicate or accidental overpayment

3. Non-Refundable Cases:

Refunds will not be applicable in the following situations:

• Services or consultations have already been completed
• Change of mind by the client
• Issues arising from incomplete or incorrect information provided by the client
• Delays or failures caused by third-party entities (government bodies, servers, payment gateways, etc.)

4. Service-Specific Platforms:

• BlackCoat LLP operates separate platforms for different services:
• Legal consultation: www.helloadvocate.net
• Tax & VAT services: www.taxfilebd.com
• Software & digital services: www.auroradigitallabs.com
• Refund policies may vary depending on the respective platform.

5. Payment & Refund Process:

• All payments are processed through SSLCommerz / Easy Payment System (Payment Gateway).
• Approved refunds will be issued via the original payment method.
• Refund processing time depends on SSLCommerce / Easy Payment System (Payment Gateway) and the respective financial institution.

6. Refund Request:

• Refund requests must be submitted in writing within a reasonable timeframe.
• All requests will be reviewed and verified before approval.

7. Subscription Services:

• Subscription-based services are non-refundable for the current billing cycle.
• To avoid future charges, clients must cancel subscriptions in advance.

8. Refund Processing Time:

• Approved refunds are typically processed within 7–10 business days.
• Refunds will be issued to the original payment method used for the transaction.
• Refund processing is subject to the policies of SSLCommerz / Easy Payment System (Payment Gateway).
• The time required to receive the refunded amount may vary depending on the respective bank or financial service provider.